Archive for July, 2009
Defining Quality for Documentation Practices
Defining quality means developing expectations or standards of quality. Standards can be developed for inputs, processes, or outcomes; they can be clinical or administrative. In our McCulley/Cuppan consulting practice, we routinely enter into discussions with clients regarding their organizational standards and expectations for documentation practices. In most instances the only standards applied relate to time [...]
Markers That Help Measure Communication Quality
In my last post, I mentioned that there are some useful markers to consider for measuring document attributes that directly impact communication quality. Based on our own research, we find that the majority of individuals describe a quality technical/scientific document using the following terms:
Accurate
Compliant
Consistent
Clear
Concise
Grammatically correct
Though useful terms, these attributes of quality do not necessarily determine [...]
How Do You Measure Communication Quality?
One of the truisms we see in our McCulley/Cuppan consulting work is that rounds of document review tend to go until the point when the document must be sent somewhere. That’s why we say that in the pharmaceutical industry, the opportunities for making changes to a document are virtually limitless. The problem driving this situation [...]